Why we work this way
Different work, the same complaint underneath it.
A platform that does eighty per cent of the job. A template site that fights you every time you edit it. A system specified by someone who had never had to run the place. Every one of them ends with the organisation bending to fit the tool.
Between us we have spent years running operations, not only building software for them — which is most of why we notice when a system has been specified by someone who has not. We make our own tools and run our own hardware, and the same small team does the whole job. That is why the answer is the same in all three: work out what is actually wrong, build to that, and stay on to run it.